OUR BAKES

DO YOU BAKE YOUR ITEMS FRESH TO ORDER?


Yes! All the items ordered online are baked fresh to order, on the same day that your order is being packaged and shipped. As a general rule, it’s usually no more than a few hours between when your items were baked until they’re already at the shipping facility.




DO YOU HAVE VEGAN OPTIONS?


Yes, we do! And they happen to be some of our most famous products! Our Vegan Chocolate Chip Cookies were featured in The New York Times and Thrillist, and we also offer vegan scones, granola bars, and energy bars. Please be sure to check out our Food Allergy section as well as specific information in each of our individual product descriptions.




ARE YOU KOSHER?


While we’re not certified Kosher, we’re “Kosher friendly” and a vegetarian establishment with vegan options.




HOW SHOULD I STORE THE COOKIES?


Our cookies can be stored in an airtight container for up to one week (though it takes serious character to not devour them long before that.) You can eat them as-is, or for optimal ooey-gooey results, heat them in a 350-degree (Fahrenheit) oven for 2-4 minutes, until warm and gooey. You can freeze the cookies; if you choose to do so, we recommend that you individually wrap them before storing them in the freezer. Whenever you’re ready to have them – just pop them into a 350-degree (Fahrenheit) oven for 5-10 minutes, or until they’re heated through. And, pro tip: You really DON’T want to keep your cookies in the refrigerator and DON’T want to heat them in the microwave. Trust us on this one. (* Please note that this answer refers to our Signature Chocolate Chip Cookies; our Vegan Chocolate Chip Cookies; and the Cookie Assortment of ooey-gooey cookies. This answer doesn’t refer to our Nosh-In-Style Cookies or our other products.)





SUBSCRIPTION

DO YOU BAKE YOUR ITEMS FRESH TO ORDER?


Yes! All the items ordered online are baked fresh to order, on the same day that your order is being packaged and shipped. As a general rule, it’s usually no more than a few hours between when your items were baked until they’re already at the shipping facility.




DO YOU HAVE VEGAN OPTIONS?


Yes, we do! And they happen to be some of our most famous products! Our Vegan Chocolate Chip Cookies were featured in The New York Times and Thrillist, and we also offer vegan scones, granola bars, and energy bars. Please be sure to check out our Food Allergy section as well as specific information in each of our individual product descriptions.




ARE YOU KOSHER?


While we’re not certified Kosher, we’re “Kosher friendly” and a vegetarian establishment with vegan options.




HOW SHOULD I STORE THE COOKIES?


Our cookies can be stored in an airtight container for up to one week (though it takes serious character to not devour them long before that.) You can eat them as-is, or for optimal ooey-gooey results, heat them in a 350-degree (Fahrenheit) oven for 2-4 minutes, until warm and gooey. You can freeze the cookies; if you choose to do so, we recommend that you individually wrap them before storing them in the freezer. Whenever you’re ready to have them – just pop them into a 350-degree (Fahrenheit) oven for 5-10 minutes, or until they’re heated through. And, pro tip: You really DON’T want to keep your cookies in the refrigerator and DON’T want to heat them in the microwave. Trust us on this one. (* Please note that this answer refers to our Signature Chocolate Chip Cookies; our Vegan Chocolate Chip Cookies; and the Cookie Assortment of ooey-gooey cookies. This answer doesn’t refer to our Nosh-In-Style Cookies or our other products.)





SHIPPING & RETURNS

DO YOU OFFER FREE ONLINE SHIPPING?


We offer free online shipping for all orders over $48. For orders below $48, we offer a flat rate of $10 for shipping nationwide.




DO YOU OFFER OVERNIGHT SHIPPING?


Unfortunately, we don’t currently have that option available, but we’re working on it!




WHAT ARE THE SHIPPING COSTS FOR SUBSCRIPTION ORDERS?


Our shipping fees are unchanged for subscription items: we offer free nationwide shipping for all orders over $48, and if your recurring subscription order is less than $48, we offer a flat rate of $10 for shipping nationwide.




WHERE DO YOU SHIP?


We ship wordwide.




DO YOU ACCEPT RETURNS?


Due to the nature of items, we do not accept returns. If you experienced an issue with your orders, please email us at info@vivaliciousfood.com




CAN I HAVE AN ORDER SHIPPED TO MULTIPLE ADDRESSES?


At this time, our site can only process orders with one shipping address at a time. Please note that our order minimum for free online shipping applies to each order individually.




HOW DO I TRACK MY ORDER?


Once you place an order, you’ll receive an automated email confirming that your order was received. Once we create a shipping label for your order, you will receive an automated email notification with a tracking number, that you can use to track your order.




HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?


We automatically select priority shipping for all orders. You can expect your order to arrive within approximately 2-5 business days from the time they're shipped.




WHEN WILL MY ORDER BE PREPARED?


Orders will be prepared the same day or the day after you have placed your order.




WHEN CAN I EXPECT MY ORDER TO ARRIVE?


We automatically select priority shipping for all orders, depending on your location we can't say exact deliery time. If you have any quesitons about delivery time please contact us.